Comprehensive guide to transport options for seamless travel
City Center
Alcalá2300 ft
Airports
Tenerife Sur (TFS)
23.2
mi
Tenerife Norte (TFN)
62.7
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Relaxing Oasis
“The spa experience was truly revitalizing, with the water ritual service providing a serene escape that refreshed my mind and body.” view full review
Inclusive Design
“The thoughtful design of the public spaces made it easy for everyone to enjoy all the facilities without any obstacles.” view full review
Fun for Kids
“The dedicated kids program kept my children engaged with exciting activities, including bouncy castles and themed events.” view full review
Fantastic Pools
“The multiple pools offered a variety of temperatures and depths, perfect for both relaxation and fun family time.” view full review
General
Non-smoking rooms
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Diving
Hiking
Cycling
Tennis court
Golf course
Table tennis
Archery
Sports trainer
Aerobics
Guest Parking
Electric kettle
Services
Paid shuttle service
Pet amenities available
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Special diet menus
Business
Business center
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Infinity pool
Indoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Sun terrace
Garden area
BBQ facilities
Leisure/ TV room
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Body wraps
Massage
Public Bath
Pool with view
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Bathtub
Free toiletries
Bathroom telephone
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Show more
Location
Avenida Los Oceanos, S/N,
Alcalá,
Spain,
38686,
Canary Islands
Map view
Avenida Los Oceanos, S/N,
Alcalá,
Spain,
38686,
Canary Islands
City landmarks
Square
Playa de Alcala
2300 ft
Punta de Alcala
3100 ft
Alcala Beach
2400 ft
Nature reserve
Charco Alcala
2500 ft
Caserio Punta Blanca
Punta Blanca
5000 ft
Bay
Callao Chico
1.1
mi
Beach
Arena Beach
1.9
mi
Beach
Playa de los Gigantes
3.0
mi
Calle Felipe Gorrín
Cueva Del Polvo
1.5
mi
Carr. Gral. Puerto de Santiago
El Mirador Archipenque
2.5
mi
C/ Lanzarote 9
Urban Gym Maspalomas Athletic Center
1.8
mi
Calle Acacia Punta Negra
Cueva la Vaca
1.8
mi
Parroquia San Juan Bautista
1.8
mi
Beach
Playa San Juan
2.0
mi
Night club
Discoteca El Granero
1.9
mi
Winery
Restaurante Flor del Drago
1.9
mi
Horno de cal
2.1
mi
Calle Tabaiba
Los Gigantes
2.6
mi
Escultura Alcaravan
2.1
mi
Square
Plaza Publica de Puerto de Santiago
2.2
mi
Museums
Museo del Pescador
2.3
mi
Beach
Playa Chica
2.4
mi
58
Vigilia Park Apartments
2.5
mi
Playa de Santiago
2.4
mi
Calle la Vica
Sable tenerife
2.4
mi
Gomera
2.4
mi
Mora Club la Noche
2.5
mi
Calle la Hondura
Charco del Tancon
2.6
mi
Shopping Center
2.5
mi
Nearby
Beach
Playa La Jaquita
1600 ft
Restaurants
La Querencia De Domingo
900 ft
Calle Marruecos 2
Toni's Restaurant
1600 ft
Avenida Pescadores 49
Chamayda
1800 ft
Calle Mondiola 22
Gastrotapas
1800 ft
Plaza Del Llano la Plaza
tasca tu rincon alcala
1900 ft
Plaza de Alcala
Reviews and Ratings
Reviews from guests about their experience.
80%
loved their spa retreat and can’t wait to return.
8.0/10
Great
Rooms
8.2
Location
8.8
Service
7.3
Dining
6.8
Guest reviews
8.0/10
based on 5 reviews
8.4
8.4/10 based on 1625 reviews
Hudson
United Kingdom,
February
2025
8.6/10
This hotel offers a truly luxurious getaway with its stunning architecture and beautiful pools, perfect for families. The staff is incredibly welcoming and attentive, making for a memorable stay. However, some dining options could be more extensive, particularly for lunch, and accessing drinks by the kids’ pool can be challenging. Overall, it's a fabulous place for relaxation and fun, especially for families.
Rooms
10.0
The Master Suite we upgraded to was spacious and well-decorated, featuring a large plasma TV, beautiful bathroom with a jacuzzi bath, and a lovely balcony.
Service
Location
7.0
While the hotel's immediate surroundings are somewhat limited, it's conveniently about a 20-25 minute cab ride to the main attractions in Tenerife.
Dining
8.0
The dining experience was fantastic, particularly at the buffet where the variety and quality of food was impressive. However, lunch options felt a bit restricted at times.
Facilities
9.0
The pools are wonderfully designed, providing options for families and adults alike. It was a joy to relax by the infinity pool, although the bar service could improve.
Rowan
United Kingdom,
February
2025
6.6/10
The hotel offers picturesque views and a beautifully maintained outdoor space, creating a serene atmosphere. However, the rooms are starting to show their age, and the service around the pool area could be improved. Overall, while I enjoyed my stay, certain aspects left room for improvement.
Rooms
6.0
The rooms are quite large and have a nice balcony, but they feel a bit dated and could use some updates.
Service
5.0
The service varied; while some staff were lovely and helpful, I was disappointed with the responsiveness, especially at the pool area where I struggled to get service.
Location
9.0
The location is lovely and quiet, offering a peaceful refuge away from the busier tourist spots, which I really appreciated.
Dining
6.0
Dining options were a mixed bag; while some dishes were nice, the buffet lacked consistency in temperature, and I found a few meals less than satisfactory.
Facilities
7.0
The pool and outdoor areas were well looked after, adding to the overall enjoyment of the stay, though the lack of clear service options was frustrating.
Oliver
United Kingdom,
January
2025
7.0/10
I had mixed feelings about this hotel during my recent stay. While the grounds are beautiful and the facilities impressive, I encountered several issues that detracted from the overall experience. After enjoying numerous previous visits, this one felt a bit disappointing, especially with the dining experience and lack of attentiveness to loyal guests.
Rooms
7.0
The room was clean and featured great views, but it was a bit noisy due to its location above the restaurants, which affected my comfort.
Service
6.0
Service was generally helpful, but I felt let down by the management's response to my loyalty, which overshadowed the positive aspects.
Location
9.0
The hotel is situated in a lovely part of the island with easy access to nearby attractions, adding to the appeal.
Dining
5.0
I found the dining options frustrating, especially the buffet where the atmosphere could feel chaotic. The new restaurant opened with staffing issues, impacting my experience.
Facilities
8.0
The facilities appear well-kept, and the various pool options offer something for everyone, creating an inviting space.
Penelope
United Kingdom,
October
2024
8.4/10
I had a wonderful experience at this hotel, which boasts fantastic facilities and attentive staff. The pools are lovely, and the food is generally good, though there were a few hiccups in dining. My only real concerns were some oddities with room conditions and billing issues, but overall, it was a relaxing getaway with some beautiful views.
Rooms
8.0
We had a spacious sea view room, which was very clean and comfortable but had a few quirks like too many light switches and no natural light.
Service
9.0
The service was excellent overall, with most staff being friendly and willing to help, although there was a minor issue with room service.
Location
9.0
The hotel is in a tranquil area, close to the lovely black volcanic beaches and just a short walk to nearby towns.
Dining
7.0
The variety of food was impressive, with a huge buffet, but the booking system for some specialty restaurants felt outdated.
Facilities
9.0
The pool areas are amazing, especially the saltwater pool, providing lots of options for relaxation and fun.
Sophie
United Kingdom,
October
2024
9.4/10
My stay at the hotel was absolutely fantastic! The range of pools, including a stunning lagoon pool, provided the perfect spots to relax. I was particularly impressed by the attentive service from the staff, who made me feel special, especially during family celebrations. The quality of food was superb, although there were slight delays in some service areas. Overall, it was a brilliant getaway, and I can't wait to return.
Rooms
10.0
The room was spacious with a beautiful sea view, featuring comfortable furnishings and kept immaculate throughout our stay.
Service
9.0
Staff went above and beyond, making sure all our needs were met, especially during special occasions like birthdays.
Location
10.0
The hotel is ideally located just a short walk from the beach, making it easy to enjoy both the hotel amenities and local attractions.
Dining
8.0
The variety and quality of food available were exceptional, although the breakfast service had some minor hiccups.
Facilities
10.0
The facilities, particularly the vast pool options and spa services, were top-notch and greatly enhanced our stay.